What is World Upside Down’s current fundraising campaign goal?

Currently, we are in our Campaign Goal # 1 of $15,000. Read the blog post for a breakdown on how this money will be spent.

When will I get my merchandise rewards?

You will get your rewards within 2 weeks of the completion of the date the fundraising campaign ends and the goal is reached. We will be publishing updates on our blog and will send you an email letting you know when your merchandise has been shipped.

What do I do if I haven’t received my merchandise? (delays, lost packages, etc.)

Of course, we hope this doesn’t happen, but if it does, be sure to contact us immediately via email: wudhub [at] gmail [dot] com. We will track down your package and make sure it gets to you!

When will I get my online access rewards?

You will get your online access rewards as soon as the first batch of video classes is created and released. We’re estimating that this will be no more than six months from the time we complete our second fundraising campaign, which will be dedicated to the video library creation.

Where does my pledge money go?

In most cases, your pledge money goes to our Fractured Atlas, our fiscal sponsor, who releases funds based on the budget we give them for video production, website development, operations management, or any other need that we have. If you make a $50 pledge, your money will not be tax-deductible and will go directly to World Upside Down, Inc.

How do I become a monthly subscriber of World Upside Down?

Because we are at the very beginning of developing our video library, we are not yet offering membership subscriptions. However, pledges which come with membership access perks will give you access to the video library we have as we build it. Once we reach the first goal for video content creation, we wil start offering Individual and Institutional membership subscriptions.

What are the terms for subscription renewal or cancellation?

At this time, we are not offering any subscriptions, but when we do, we will provide you with details on this point.

How do I gift a member subscription to another individual or institution?

Send us an email with your contact information and the contact information of the institution or individual that you wish to sponsor: wudhub [at] gmail [dot] com.

Is my contribution tax-deductible?

All of the contributions except for the $50 pledge are tax-deductible.

When will my payment be processed?

Your payment will be processed immediately.

Who will process my payment?

World Upside Down uses Stripe to process all of your payments.

How long will my name be listed as a World Upside Down Starter on your website?

As long as we can. Technology is ever-changing, and we don’t want to make you a promise we can’t keep, but our dream is to always have a digital remembrance wall of the donors who helped us make our dreams come true.

Do you offer a refund or exchange on merchandise?

No, all payments are final, and we cannot offer any refunds or exchanges on merchandise.